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Atera is an all-in-one RMM, PSA and remote access cloud based platform for Managed Service Providers. Richard Tubb is joined by Yasmin Simmons, Technical Customer Success Manager at Atera who takes him through a tour of their product. Yasmin shares behind the scenes of Atera and touches on some stand out features and benefits they have integrated in. 0:00 Yasmin explains her role at Atera 1:29 What's new in Atera? 2:29 Yasmin demonstrates the Atera dashboard 5:07 Is that a silent installation in Atera's background? 5:30 What type of software does the patch management cover in Atera? 7:13 Can MSP's share their scripts with one another in Atera? 7:32 Atera introduces a new feature a file transfer 09:11 Remote Connection feature 10:32 Is the Remote Connect included part of the licensing fee in Atera? 11:39 Does Atera have a 2 Factor Authentication? 12:23 Atera is a Saas based product 12:54 Is there granular security for your engineers in Atera? 13:37 Atera releases new features every month 14:56 Yasmin explains the threshold profile in Atera 17:23 Yasmin explains the alerts and tickets in Atera 20:36 Is there ways to be able to pause alerts in Atera? 22:02 Yasmin discusses patch management and IT automation profile in Atera 26:00 Atera offers many integrations and always adding more options 27:17 Is there preferential pricing for your partners in Atera? 30:09 Network Discovery is a great feature and opportunity to new MSP's in Atera 31:54 How is Network Discovery licensed in Atera? 32:56 What are Atera's various subscriptions/plans? 34:25 Yasmin discusses Audit Reports in Atera 35:10 How do you set up a Customers page in Atera? 37:30 Can you modify an SLA (Service Level of Agreement) in Atera? 38:11 Can each client have different profiles for different departments within Atera? 39:17 What do clients typically use the attachments for in Atera? 40:07 Creating a Billing Batch in Atera 42:43 Atera is rapidly evolving 44:45 How can you get in contact with Atera? 46:44 What are Atera's investment costs? 50:00 Yasmin explains Atera's referral feature To find out more about Atera visit: http://www.tubblog.co.uk/atera And don't forget to subscribe to this channel to make sure that you are kept up-to-date with the latest IT news, tips and advice 👉 http://www.youtube.com/subscription_c... CONNECT WITH ME ONLINE: https://www.tubblog.co.uk / tubblog / tubblogmsp / tubblog #RMMsoftware #ManagedServices #PSA #RemoteAccess