Use AI Agent to Automate Support Case Resolution | Application of AI Agent | Tech Edge AI скачать в хорошем качестве

Use AI Agent to Automate Support Case Resolution | Application of AI Agent | Tech Edge AI

Tired of endless support tickets and frustrated customers? Discover how AI agents are revolutionizing IT support — turning chaos into efficiency. In this video, we break down Manu Cohen-Yashar’s “When Agents Take the Help Desk” — a step-by-step recipe for building an agentic support operation that automates case resolution from start to finish. Learn how Large Language Models (LLMs) and agent orchestration can: ✅ Classify and prioritize support cases with context ✅ Enrich data and fetch relevant system insights automatically ✅ Propose and validate solutions with “LLM as Judge” patterns ✅ Execute fixes safely through protocols like MCP and A2A ✅ Enhance observability, explainability, and trust in automation We’ll also explore how AI agents free up human engineers to focus on creative problem-solving, not routine tasks — making IT support faster, smarter, and actually enjoyable. #AI #AgenticAI #CustomerSupport #LLM #Automation #TechInnovation #ITSupport #AIagents #GenAI #HelpDesk