Zoom’s Brandon Knight on CX, AI, and the Value of the Right Technology Partner | Capital Clash 2026 скачать в хорошем качестве

Zoom’s Brandon Knight on CX, AI, and the Value of the Right Technology Partner | Capital Clash 2026

Zoom CX Evangelist Brandon Knight reflects on his experience at Capital Clash 2026 and the perspective he shared in the ring. Brandon discusses why the event’s format stood out, how he approached delivering a message without slides, and the core ideas he wanted the audience to leave with. He also shares his perspective on: • Why brand reputation and customer experience matter in enterprise technology • The role of independent data and voice-of-customer insights • The challenge organizations face when evaluating vendors in an AI-saturated market • Why partners like ARG help connect the right technology to the right business need As Brandon explains, every vendor will claim their solution is the right one. The real value comes from having an advisor who understands both the technology landscape and the business behind the decision. Learn more about ARG: https://www.arg.com