Genesys Cloud Architect Module 6.4 Hands-On Exercise: Creating an Integration and OAuth скачать в хорошем качестве

Genesys Cloud Architect Module 6.4 Hands-On Exercise: Creating an Integration and OAuth

!!MAKE SURE TO HIT THE SUBSCRIBE BUTTON!! Objective: Learn how to create an integration in Genesys Cloud to connect Genesys Cloud with external systems or applications. Tools Required: Genesys Cloud Administrator account, access to the system or application you want to integrate with Genesys Cloud. Instructions: 1. Open Genesys Cloud Admin Interface • Sign in to your Genesys Cloud account and navigate to the Admin interface. 2. Access Integration Management • From the Admin interface, click on 'Integrations' under the 'Integration' section. 3. Add a New Integration • Click on the 'Integrations' tab, then click on the '+Integration' button. 4. Choose Integration Type • Search for the system or application you want to integrate with Genesys Cloud, and select it from the list. 5. Configure the Integration • Enter the required information to configure the integration. This could include API keys, URLs, or other information required by the system or application you're integrating with. 6. Test the Integration • Click on the 'Test' button to verify the integration is working correctly. Genesys Cloud will attempt to connect to the external system or application and provide a status update. 7. Save the Integration • Once the test is successful, click on the 'Save' button to complete the setup of the integration. Recap: In this exercise, you learned how to create an integration in Genesys Cloud. This allows Genesys Cloud to connect and interact with external systems or applications, providing a more unified and efficient user experience. Next Steps: Explore different integration types and their specific configurations. Learn how to use these integrations in your call flows, queues, and other components of your Genesys Cloud environment. To learn more about Dunamis Consulting, go to https://www.getdunamis.com To learn more about our training, go to https://www.getdunamistraining.com