Road Map Realignment, AI Tools & Closing the Loop with Melissa Lobel & Jody Sailor скачать в хорошем качестве

Road Map Realignment, AI Tools & Closing the Loop with Melissa Lobel & Jody Sailor

Sometimes the feature customers are loudly asking for isn't the one they actually need. In this final segment, Jody shares a real roadmap pivot at Instructure — where deeper discovery revealed customers needed better guidance, not more customization — and how that insight reshaped their entire product strategy. You'll learn: ✅ A real example of deprioritizing highly-requested features (and why it worked) ✅ How AI agents can replace over-surveying by scanning Reddit, social media & strategic plans for sentiment ✅ How to build lightweight customer health dashboards using simple tools ✅ The right way to close the feedback loop — and why most teams miss it ✅ How to make product decisions visible so customers feel heard at scale ✅ Why being explicit about trade-offs builds long-term customer trust Don't just collect feedback. Close the loop. 📚 Have questions for the Newstate University team? Reach out directly at contact@newstateu.com. Newstate U offers radically affordable, AI- integrated university education — degrees and certificates starting at just $300/month. Real faculty. Real skills. Start any day. 👉 Enroll or explore at newstateu.com