CCaaS & UCaaS Voice Deployment Models - AVOXI/Metrigy 2025 State of International Voice скачать в хорошем качестве

CCaaS & UCaaS Voice Deployment Models - AVOXI/Metrigy 2025 State of International Voice

Enterprise voice is at a crossroads. Our groundbreaking research reveals that 71% of organizations plan to change their voice provider within two years – and specialty providers are winning the race. Here's what IT leaders need to know. Join AVOXI CEO Barbara Dondiego and Metrigy Principal Analyst Robin Gareiss as they unpack critical findings from "The State of International Voice for the Contact Center" – a comprehensive study of 365 voice and telecom decision makers across 10 countries and 16 industries. Download the full report: https://www.avoxi.com/lp/the-state-of... What You'll Discover: Why hybrid deployments dominate (54% cloud, 47% on-prem) and will continue for years The #1 factor driving CCaaS satisfaction (hint: it's not features or price) Why 40% of enterprises expect to switch to specialty voice providers The surprising fragmentation in UCaaS voice purchasing models How voice quality requirements differ between customer-facing and internal calls The hidden risks of bundled voice from CCaaS/UCaaS providers 0:00 - Introduction & Research Overview 2:00 - The Hybrid Reality: Why On-Prem Won't Disappear 4:00 - Cloud Migration Timeline: 70% by 2028 6:00 - Managing Hybrid: Risks and Advantages 8:00 - Call Quality vs. Features: What Actually Matters 10:00 - Integration Challenges in Multi-Platform Environments 12:00 - The Provider Exodus: Why 71% Are Planning Changes 14:00 - Specialty Providers vs. Bundled Voice 16:00 - Voice Channel Economics: 82% of Interactions 18:00 - UCaaS Voice: Different Stakes, Different Strategy 20:00 - The Fragmented UCaaS Landscape 23:00 - Integration as #1 UCaaS Driver 26:00 - Future Provider Preferences 28:00 - Strategic Recommendations for IT Leaders 31:00 - Foundation First: Preparing for AI 34:00 - Measurement and Success Metrics