Why Post Go-Live Support Is So Important скачать в хорошем качестве

Why Post Go-Live Support Is So Important

Here are 2 phases of post go-live support that you’ll need: 1. Hyper care: This is where your implementation partner is still working with you, taking care of the system-related questions. But you’ll also face non-system related questions that you’ll need to cover internally, such as: How does this new process work? Where's the data coming from, and where's it going? Etc. 2. Business-as-usual: Here, you’ll need to pick up system-related aspects internally because continuing to rely on implementation partners can be a costly affair. So you need to ensure that: your team is trained on the system they can handle the technical aspects they can tackle the non-technical questions more efficiently over time We can support you in both these phases with our digital adoption experience. We can help you leverage tools like WalkMe to: train your employees and support team tackle all these non-system-related questions This could be with: shout-outs in the system links to help documents and short videos We’ve helped companies bring down support tickets in a very rapid manner. If you want to learn more about how we can support you in post-project mode, I'm happy to talk more. We help your employees and customers keep pace with technology and guide them to true digital adoption. Website: https://dgtl.ventures/ #digital #adoption #transformation #changemanagement #agilecoach #linkedin