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Nicole Chavas from GreenPrint describes the breaking point that led her firm to invest in systematic knowledge and learning management. As GreenPrint grew from 10 to 38 people through rapid hiring and an acquisition, the informal "broadcast to everyone" and "Nicole as human air traffic controller" approaches became unsustainable. Her team reported information overload—receiving knowledge when they couldn't absorb it, then unable to find it when they actually needed it. The conversation reveals how growing AEC firms must shift from founder-dependent knowledge transfer to systematic platforms that deliver the right information at the right time, freeing leaders to focus on creating content rather than constantly playing matchmaker between people and knowledge. Listen to the full episode of Smarter By Design "Why AEC Firms Are Leveling Up as Learning Organizations Now" hosted by Christopher Parsons, founder and CEO of Knowledge Architecture, in conversation with Susan Strom, Chief Experience Officer at Knowledge Architecture, Ellen Bensky from Turner Fleischer, and Nicole Chavas from GreenPrint Partners: https://www.knowledge-architecture.co... Watch or listen to this episode via YouTube, Spotify, Apple Podcasts or wherever you get your podcasts. 📺 🎧 YouTube: • Smarter by Design Podcast 📺 🎧 Spotify: https://open.spotify.com/show/6PsZJD9... 🎧 Apple Podcasts: https://podcasts.apple.com/us/podcast... Chapters: 00:00 How 38-person AEC firm approaches learning management for the first time 00:41 How information overload affects AEC teams during rapid growth 01:16 How to stop being the air traffic controller for AEC firm knowledge 01:53 Why multidisciplinary AEC firms need cross-learning between disciplines 03:37 The COO shouldn't be the LMS in a growing AEC firm 04:50 Why GreenPrint needed learning management at 38 people #smarterbydesign #aecpodcast #aecknowledgemanagement #aeclearningmanagement #modernlearningorganizations == Learn More == 🚀 Synthesis, the Intranet, LMS, and AI Search Solution for AEC: https://www.knowledge-architecture.com/ 📬 Subscribe to the "Smarter By Design" newsletter: https://www.knowledge-architecture.co... 🔔 Subscribe to our channel: / @knowledgearchitecture == Related Videos == Smarter By Design Podcast: • Smarter by Design Podcast AI-Powered Knowledge Management: • KM 3.0 Basics: AI-Powered AEC Knowledge Ma... Synthesis Intranet + LMS Tours: • Synthesis in Action: AEC Intranet Tours