The Cost of Poor Patient Retention скачать в хорошем качестве

The Cost of Poor Patient Retention

There is a 60-70% chance that an existing, established patient will continue visiting a healthcare provider for their next appointment. This means that 30-40% of patients will switch providers and see a different doctor for their ongoing healthcare needs. LINKS: ____________________________________________ https://etactics.com/blog/patient-ret... ____________________________________________ For new patients, there is only a 5-20% chance they will come for a second visit. When looking at dental practices specifically, dentists only retain an average of about 41% of patients who visit their practices. Needless to say, there’s room for improvement. The majority of businesses don’t have a good understanding of how to improve patient retention and reduce churn. Not only is poor patient retention costly, but improving patient retention can also help improve your practice’s revenue and profitability. Poor retention is costly. Globally, the average cost of a lost customer is nearly $243. Not only do you lose your revenue and profitability, but you can also lose credibility in the eyes of your community. If someone leaves your organization because of a poor experience, they might leave a complaint online or tell their friends about their experience. 81% of patients feel unsatisfied with the service they received from a healthcare provider. 65% of consumers reportedly cut ties with a brand due to a poor customer service experience. These people are likely to leave a bad review online. Since it only takes 1 to 6 online reviews for a potential patient to form an opinion about your practice, bad reviews can negatively affect your future bottom line. You must manage and handle patient complaints and grievances. In more concrete terms, 43% of healthcare organizations report that they lose more than 10% of revenue to poor patient retention. Another 19% say that poor patient retention costs them 20% of revenue. This means that these healthcare organizations found a direct correlation between poor patient experience, poor retention rate, and profits. However, not everyone knows that there’s a direct correlation between patient retention and the practice’s bottom line. To illustrate this, 23% of healthcare entities reported that they don’t know the extent of the financial repercussions of losing patients. Each part of the patient’s experience has the potential to make them seek help elsewhere. As you can see from the patient retention statistics I mentioned in this video, failing to keep your customers will cost the practice in more than one way. ► Reach out to Etactics @ https://www.etactics.com​ ►Subscribe: https://rb.gy/pso1fq​ to learn more tips and tricks in healthcare, health IT, and cybersecurity. ►Find us on LinkedIn:   / etactics-inc   ►Find us on Facebook:   / ​   #PatientRetention