Building Automated Support at Kickstarter | Kickstarter скачать в хорошем качестве

Building Automated Support at Kickstarter | Kickstarter

Download slides for this talk: https://www.datacouncil.ai/talks/buil... ABOUT THE TALK: This is the story of how Kickstarter’s Data team collaborated with the Community Support team and the Engineering team to build a support automation tool called Sassy — and how our workplace collaboration was enriched in the process. I'll talk about how we identified and prototyped the thing we wanted to make, how we handled the technical challenges in building it for production, and how the development of this product was driven by a curiosity and empathy for our coworkers and users. ABOUT THE SPEAKER: Jeffrey Doker is a former mathematician who now develops machine learning tools in his role as a Data Scientist at Kickstarter in Brooklyn, NY. ABOUT DATA COUNCIL: Data Council (https://www.datacouncil.ai/) is a community and conference series that provides data professionals with the learning and networking opportunities they need to grow their careers. Make sure to subscribe to our channel for more videos, including DC_THURS, our series of live online interviews with leading data professionals from top open source projects and startups. FOLLOW DATA COUNCIL: Twitter:   / datacouncilai   LinkedIn:   / datacouncil-ai   Facebook:   / datacouncilai   Eventbrite: https://www.eventbrite.com/o/data-cou...