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#711

The First Lady of Water returns. Cathy Bailey, Assistant City Manager for the City of Cincinnati, Ohio, joined the podcast to talk about her transition from Executive Director of Greater Cincinnati Water works to the City Manager's Office. She discussed highlights from her time leading the utility, how her background informs how she approaches the job as an Assistant City Manager, and the importance of community engagement. Cathy shared how she shifted the culture of the utilities department from customer-first to employee-first and why that was important. She also reflected on local government trends from the last 10 years. Host: Ben Kittelson