PQA Quality Forum: The Voice of the Patient in Medication Therapy Management скачать в хорошем качестве

PQA Quality Forum: The Voice of the Patient in Medication Therapy Management

Patient experience with care continues to be an emphasis in quality measurement, and the patient voice within a medication therapy management (MTM) program is no different. How do you assess something as diverse as individual perception of value within an MTM program? In this June 10, 2021, PQA Quality Forum Webinar, a panel shares real-world experience so attendees can consider how to evaluate the patient experience in MTM. The Centers for Medicare & Medicaid Services (CMS) continue to emphasize patient experience within Medicare plans and is increasing weight of patient experience measures with 2021 Star Ratings. As we consider approaches to measure quality within an MTM program, patient experience should score high. With this panel, featuring an MTM vendor, a pharmacy provider and a patient, we explore the MTM experience from the patient perspective and share methods used by health plans to measure how patients feel about the MTM services they receive. The PQA Quality Forum is a monthly webinar showcasing emerging trends and best practices in healthcare quality with a focus on medication use and medication services. PQA, the Pharmacy Quality Alliance, is a national quality organization dedicated to improving medication safety, adherence and appropriate use. Visit our website for more information: https://www.pqaalliance.org/​​​​