15+ Modern Patient Satisfaction Statistics You NEED to Know скачать в хорошем качестве

15+ Modern Patient Satisfaction Statistics You NEED to Know

Too many people leave their doctor’s appointments thinking, “I never want to do that again.” Can you relate? I know I can after several unpleasant experiences. Medical practices are starting to pursue higher patient satisfaction scores so that they can achieve this value-based care. LINKS: ____________________________________________ https://etactics.com/blog/patient-sat... ____________________________________________ To do this, practices must focus on the different aspects of a patient’s visit. Each part of the patient journey affects the overall experience. If you don’t consider the parts that frustrate the public, then you won’t as likely reach a high patient satisfaction score. 58% of medical organizations have improved patient access to their practice. More than 3 out of 4 patients reported using a patient portal. Since so many people rely on their providers to offer patient portals, these systems need to come with easy access. Otherwise, patients may choose to switch practices since they value these convenient tools so much. 59% of Millenials say they would switch doctors if it meant better online access. In comparison, only 29% of Baby Boomers say the same. Scheduling appointments and receiving reminders go hand in hand with accessing patient portals. As I already mentioned, these features are becoming more popular for portals and therefore must also be user-friendly. 81% of patients reported that they would use a secure website or phone application to fill out medical/registration forms before walking into an appointment to make their appointment more efficient. 68% of patients consider the ability to book, change, or cancel appointments when choosing a medical provider. If patients have difficulties scheduling or canceling their appointment online, they’ll end up calling your practice instead. Patients between the ages of 18 to 24 are the most common age group to become frustrated with scheduling an appointment. 84% of people believe that wait time is important when considering the overall experience when visiting a doctor’s office. Waiting to see a doctor is often the most frustrating part of a patient’s visit to a doctor’s office, and not just because it’s boring. It lengthens the appointment and can take up a significant part of someone’s day. Sure, their health is most important, but people have other things they need to do. In fact, 43% of patients say that waiting is the most frustrating portion of a doctor’s visit. 43.3% of patients rarely or never know the length of their appointments. 30% of patients reported that they walked out of an appointment due to long wait times. 10% of patients find cost and payment to be the most frustrating aspect of a doctor's visit. There’s so much involved in billing for these services, especially depending on someone’s insurance. In fact, 77% of people believe healthcare costs to be unpredictable. Four out of five patients expressed they wished their doctors would communicate what portion of the bill their insurance covers compared to what they owe. However, healthcare is shifting more to improving price transparency. If your practice doesn’t keep up, then patients may become dissatisfied and switch to a different provider. 65% of patients believe healthcare cost transparency significantly influences their overall satisfaction with a provider. All generations, but especially younger people, want doctors to provide insight into the cost of healthcare. Each step of the patient journey has the potential to make or break someone’s experience. As you can see from these patient satisfaction statistics, so many details have an impact on how clients view your practice. Each step of the patient journey has the potential to make or break someone’s experience. As you can see from these patient satisfaction statistics, so many details have an impact on how clients view your practice. ► Reach out to Etactics @ https://www.etactics.com​ ►Subscribe: https://rb.gy/pso1fq​ to learn more tips and tricks in healthcare, health IT, and cybersecurity. ►Find us on LinkedIn:   / etactics-inc   ►Find us on Facebook:   / ​   #PatientSatisfaction #PatientSatisfactionStatistics