Keeping the Human Connection in an AI World: A Conversation with Laura Cooley скачать в хорошем качестве

Keeping the Human Connection in an AI World: A Conversation with Laura Cooley

We keep deploying artificial intelligence and expecting human connection to magically improve. That is a dangerous assumption. Swaay.Health sat down with Laura Cooley, Editor-in-Chief of the Journal of Patient Experience, to discuss the hard science behind patient engagement. We cover how healthcare organizations must adopt ambient listening and digital tools without losing the authentic interactions that drive actual results. Laura also shares what is coming up for the Journal and issues a direct challenge to companies selling AI to health systems. 🔔 Subscribe for more great healthcare marketing & patient experience interviews Learn more about the Journal of Patient Experience at https://journalpatientexperience.org/ Find more healthcare marketing, PR, and patient experience stories at https://swaay.health ---------- ⏰ Jump to the Moments That Matter 0:00 Welcome to the Interview 1:08 Moving Science Into Patient Experience 2:14 The Hard Science of Empathy 3:57 Redefining AI as Authentic Interaction 5:25 A Direct Challenge to AI Vendors 7:00 The Trap of Freeing Up Clinician Time 8:44 Keeping Value-Based Care Authentic #healthcaremarketing #patientexperience #AIinHealthcare #SwaayHealth