Hospitable Town Hall, October 15, 2025 - Customer Support скачать в хорошем качестве

Hospitable Town Hall, October 15, 2025 - Customer Support

In this Town Hall, the Hospitable team provided updates on recent events, initiatives, and product developments, including improvements in support team performance, fee structures, and new features for hosts and guests. The team discussed upcoming changes to listing management, onboarding processes, and the integration of various platforms, while addressing questions from community members about specific features and technical issues. Timestamps: 0:00 - Introduction 2:45 - Recent Events Hospitable shared insights from team members' travels to Las Vegas for conferences and masterclasses, highlighting successful interactions with hosts and potential partnerships. 4:50 - Customer Support Updates Significant improvements in the support team's performance were highlighted, including increased customer satisfaction and reduced response times, thanks to hiring, training, and the implementation of the AI-powered support tool Smarty. 18:40 - Airbnb Host-Only Fee The team announced updates to the Airbnb host-only fee tool, including applying markups to all fees and providing a clearer breakdown of prices. 19:55 - Upsells The team presented enhancements to the upsell feature, such as one-click templates, improved guest communication, and flexible availability settings, encouraging hosts to explore and provide feedback on these improvements. 23:50 - Owner Payouts The team discussed the upcoming pilot for owner payouts that would allow Mogul users to automate this process. 24:32 - Smart Devices Hospitable announced the launch of KeyNest integration - a key locker for physical keys - for property access in Europe, with further expansion in the US and Canada. 25:43 - Airbnb Lock Codes Airbnb's disposable phone numbers would not affect the functionality of smart lock codes, if you have it set to the last four digits of the guest's number. 26:35 - Apps Update The Zapier app has been updated to version 1.2, offering more data fields for automations: new reservation fields, property details object, and more. 27:35 - Upcoming Hospitable Events 29:20 - $HOST Token Update The team gave a quick update on the $HOST token value. 31:50 - Q&A