Medallia + Adobe: How To Boost Digital Conversion through Personalization | Medallia Talks скачать в хорошем качестве

Medallia + Adobe: How To Boost Digital Conversion through Personalization | Medallia Talks

“It takes a virtual village to support personalization for the entire customer journey,” says Chris Young, Financial Services Industry Strategist at Adobe. Learn why brands need to change their focus from “next best offer" to “next best experience" to achieve differentiation and increase market share while consumers continue to change their preferences at a rapid pace. Watch more: https://exp-now.medallia.com/watch/y9... View the full webinar: https://go2.medallia.com/anticipate-e... ————— Chapters: 00:00:00 - Fireside Chat Introduction 00:00:59 - The Next Best Experience and Data Collection 00:01:59 - The customer journey in retail 00:02:56 - Utilizing Data to Enhance the Customer Experience 00:03:58 - The Importance of Employee Engagement in Customer Experience 00:04:57 - Improving collaboration and fostering better working together ————— Connect with Medallia: https://medallia.com Linkedin:   / medallia-inc.   Twitter:   / medallia   Facebook:   / medalliainc