Systems Thinking: A Harmony of Capabilities, Governance and Knowledge for Success | скачать в хорошем качестве

Systems Thinking: A Harmony of Capabilities, Governance and Knowledge for Success |

ITIL 4, relatively new to the market (one - two years old now), has largely recognized that the success of Service Management is grounded in the idea of multiple standards, methods, movements and frameworks. Organizations have to make sense of the parts of these various capabilities, based on their level of maturity and their own company specific preferences, to realize success with Service Management. Though this idea is not new, there are far too many examples where Service Providers have thrown out one capability in favor of another one, and subsequently finding themselves in undesirable circumstances. Today’s CIOs are placing strong emphasis on the adoption of best practices. Making these capabilities work together in harmony presents the best chance for sustained success. Getting there requires governance, knowledge and a willingness to consistently think differently. The following topics will be covered: 9:48 Skills & competencies 17:58 Design Thinking 28:20 Systems Thinking (the primary subject) 33:39 Service Management 46:51 The Service Value System (SVS) 48:52 The Service Value Chain (SVC)