5 Tips to Improve Patient Satisfaction скачать в хорошем качестве

5 Tips to Improve Patient Satisfaction

How many of you leave the doctor’s office thinking that you had a totally pleasant experience? This probably isn’t the case for many of us since most people don’t enjoy going to the doctor. But as a doctor, the impression that you leave on your patients either helps or harms your practice. If patients have a great experience, then they’ll likely return. They might even brag about how awesome you were to the people they know, which helps get you new patients. But if people have an unpleasant visit, they’ll switch practices and share their dissatisfaction with others. In the end, you’ll end up losing patients and revenue if you don’t offer the best customer satisfaction. So how do you make sure their experience is exceptional? LINKS: ____________________________________________ https://etactics.com/blog/how-to-impr... ____________________________________________ The first tip is to improve communication. Doctors should use the 50/70 rule for eye contact when with patients. This means maintaining eye contact for 50% of the time when speaking and 70% of the time when listening. This helps the patient know that you’re actually paying attention to the conversation. Don’t interrupt them either. On average, patients only have 11 seconds to explain the reason for their visit before the doctor interrupts. This would make them feel like you aren’t taking their concern seriously. You should also use basic language that they can understand. 30% of English speaking patients don’t understand simple medical terms. This could make it difficult for them to follow a treatment plan if they don’t know what it means. So confirm with them that they understand their diagnosis and treatment, and clarify anything if needed. Second, help the patient know what to expect from their visit. Only 3% of people actually fear going to the doctor while a majority just fear the unknown. In 2018, 34% of Americans had confidence in medical leaders compared to 75% in 1966. To help them trust your expertise, show your professional knowledge to prove credibility. This should go without saying, but you should also always put the patient first. However, 24% of American patients don’t feel valued by their healthcare provider. There are a few steps you can take to change this, though. For example, focus on patient outcomes since the health industry is moving toward value-based care. Also make emotional connections with patients to show that you care about them and their well-being. And third, say thank you. You wouldn’t be in business without them, so show that you appreciate them. The fourth tip is to improve patient wait times. One of the most frustrating parts of a doctor visit is spending more time waiting than actually with the doctor. Hospital ratings decrease as the wait times increase. The average appointment wait time is over 18 minutes. Only 33% of physicians spend 17-24 minutes with their patients. This means people often spend more time waiting than with their doctor. Sometimes you can’t control these long wait times, but you can at least let clients know how long they can expect to wait. 88% of patients said that knowing in advance how long they’d be waiting helps reduce the frustration. Finally, a simple way to improve satisfaction is to ask for feedback. While the tips I just gave you can help, no one knows how to improve your practice better than your own clients. Using satisfaction surveys will show your patients that you actually care about them and their concerns. It gives insights on other ways you can improve their experience and quality of care. Some clients might have complaints regardless of what you do to make their experience better. No matter how hard you try, you just can’t please everyone. But you can cater to a majority of your patients by implementing these steps. And overall, this will improve retention and boost revenue. ► Reach out to Etactics @ https://www.etactics.com​ ►Subscribe: https://rb.gy/pso1fq​ to learn more tips and tricks in healthcare, health IT, and cybersecurity. ►Find us on LinkedIn:   / etactics-inc​   ►Find us on Facebook:   / ​   #PatientSatisfaction #PatientExperience