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Strong teams don't just happen by accident. They're built through better leadership, a strong team culture, and systems that help your practice grow without burning you out. In this episode, Michael Nasser is joined by Dr Steve Vargo, optometrist, practice management consultant, author, and host of the Eye Own a Business podcast, to unpack one of the biggest (and most challenging) issues facing independent practices today: leadership and team management. From understanding the difference between leadership and management, to hiring the right practice manager, reducing staff turnover, and building a culture people actually want to be part of, this conversation goes beyond theory and dives into what truly works inside real practices. If you've ever felt overwhelmed managing staff, unsure how to delegate, or frustrated by a lack of growth despite working harder than ever, this episode is for you. — All the other links and resources mentioned in this episode can be found at https://www.thefocusedview.com.au — Key Topics with Timestamps: 2:06 - Steve Vargo's journey into practice management 5:50 - Why leadership is the missing link in many practices 8:25 - Leadership vs. management 10:37 - Why do clinical practice owners struggle in leadership 12:32 - When should the owner delegate responsibilities 14:45 - Best way to identify the right practice manager 17:31 - Hiring within vs. outside 19:28 - Interview questions for leadership roles 22:37 - The first 60 days of a new manager 24:42 - Developing leaders in your existing team 27:56 - The five pillars of leadership 30:23 - Holding people accountable without confrontation 33:46 - Effective communication in the practice 37:42 - Tips for manager and team collaboration 39:30 - Why staffing is the number 1 challenge of business owners 41:31 - Retention comes down to leadership 43:28 - Empowering staff to be part of the solution 45:15 - One step to become a better leader ______________________________________________________________________ Learn More About Us: Website: https://www.thefocusedview.com.au/ Email: info@thefocusedview.com.au LinkedIn: / the-focused-view Instagram: / thefocusedview Facebook: / thefocusedview