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9 Crucial Leadership Shifts for Professional Services

Leadership in professional services has changed. But most leaders have not. The behaviours that created success in the industrial and information ages are no longer enough to sustain success in the intelligence age. AI, constant disruption, and increasing complexity demand a different kind of leader. Not a transactional manager, but a transformational leader. In this episode, Grant Herbert introduces the 9 Crucial Shifts Leadership Framework, developed through nearly two decades of working with professional services leaders around the world. These nine shifts provide a roadmap to help you move from where you are now to where you need to be to thrive in today’s volatile, uncertain, complex, and ambiguous environment. You’ll discover the three essential areas of leadership and the specific shifts required in each to build influence, sustainability, and long-term impact. This episode sets the foundation for a series that will unpack each shift in depth throughout the year. ⸻ In this episode, you’ll learn: • Why leadership must evolve in the intelligence age • The difference between transactional and transformational leadership • The three core areas of leadership development: Personal, Professional, and People Leadership • The nine crucial shifts required for modern leadership • Why personal leadership is the foundation for all leadership success • How sustainable performance replaces traditional high performance • Why positioning yourself as a thought leader is now essential • How to move from doing everything yourself to achieving results through others ⸻ The 9 Crucial Shifts Leadership Framework Personal Leadership Shift 1: Identity – From Conflicted to Congruent Shift 2: Intelligence – From Singular to Multiple Shift 3: Intention – From Scattered to Planned Professional Leadership Shift 4: Performance – From High to Sustainable Shift 5: Positioning – From Invisible to In-Demand Shift 6: Productivity – From Time to Outcomes People Leadership Shift 7: Resilience – From Stressed to Strong Shift 8: Relationships – From Conflict to Collaboration Shift 9: Results – From Do to Through ⸻ Reflection question: Which of these nine shifts would have the greatest impact on your leadership if you focused on it now? ⸻ Resources and next steps: Join the live 20 Minute Transformation sessions where Grant teaches one shift at a time: https://www.professionalservicesleade... ⸻ About Grant Herbert: Grant Herbert is a global leadership expert, author of Professional Services Leadership, and founder of the Professional Services Leadership Academy. He helps professionals develop the leadership capability required to increase their influence, income, and impact without burning out. ⸻ Subscribe for more leadership insights designed specifically for professional services.