AI, Orchestration & Real CX Outcomes | Neelam Sandhu (Vonage) | Enterprise Connect 2026 скачать в хорошем качестве

AI, Orchestration & Real CX Outcomes | Neelam Sandhu (Vonage) | Enterprise Connect 2026

As Enterprise Connect 2026 approaches, AI dominates the agenda. But adoption isn’t the real challenge. In this Road to Enterprise Connect conversation, Justin Robbins sits down with Neelam Sandhu, CMO of Vonage, to explore what enterprise leaders must rethink right now: • Why AI hype can outpace real value • The danger of layering AI onto broken workflows • Why adding channels isn’t the same as orchestrating experiences • How context — not infrastructure — defines customer satisfaction • What CX and IT leaders must focus on in the next 12–18 months Neelam shares why simplifying workflows, preserving context across channels, and designing around real outcomes will determine which organizations see meaningful impact from AI investments. Enterprise Connect 2026 takes place March 10–12 in Las Vegas. Watch the full interview and explore more conversations in the Road to Enterprise Connect series. #EnterpriseConnect #EC26 #Vonage #CustomerExperience #AIinCX #Omnichannel #CXLeadership #DigitalTransformation