ServiceNow - Incident Management скачать в хорошем качестве

ServiceNow - Incident Management

In this clip, we'll go through both E2E (end-to-end) Incident & Major Incident Management processes. The course structure is an easy-to-follow one and contains information such as: • Definitions - with examples included • Personas – List and explain the roles of each persona involved in both processes • Use cases – Real life and common use cases • Processes diagrams – E2E IM & E2E MIM Socials: Complete ServiceNow courses: https://itlifeclub.com Instagram:   / itlifeclub   LinkedIn:   / itlifeclub   Facebook:   / itlifeclub   #LearnServiceNow #ITLIFECLUB #servicenow #itil4 #incident #incidentmanagement #majorincidentmanagement #howtocreateanincident Chapters: 0:00 Intro 0:19 Agenda 0:59 Definition - Incident Management 1:58 Definition - Major Incident Management 3:03 Personas 5:20 Use case - Incident Management 6:06 Use case - Major Incident Management 6:33 Process Diagram - Incident Management 9:41 Process Diagram - Major Incident Management 13:13 Coming up next 13:46 Outro