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In this episode of SaaS Therapy, hosts Todd and Casey engage with Amy Konary, a thought leader in the SaaS industry. They explore Amy's journey from traditional software licensing to the innovative world of SaaS, discussing the evolution of pricing models, the impact of AI on pricing strategies, and the importance of customer relationships. The conversation emphasizes the need for a shared risk model between vendors and customers, the challenges of balancing usage and outcomes in pricing, and the significance of clear communication in pricing strategies. Amy concludes with a reminder to disconnect from technology and reconnect with nature as a form of self-care. Takeaways Amy's journey in the software industry began with a passion for coding. The shift from perpetual licensing to SaaS was revolutionary for customer value. SaaS pricing models are evolving, especially with the introduction of AI. Customer success is crucial in the SaaS business model. The risk of seeing value has shifted from the customer to the vendor. Clear communication of pricing models is essential for customer understanding. Usage-based pricing can create unpredictability for customers. Balancing usage and outcomes is a common challenge in SaaS pricing. The importance of customer relationships in SaaS cannot be overstated. Taking time to disconnect from technology is vital for mental health. Contents 00:00 Intro 07:29 Amy's Journey in the Software Industry 16:49 Transitioning from Perpetual Licensing to SaaS Pricing Models 23:59 Navigating AI Pricing and Customer Relationships 32:11 Balancing Usage and Outcomes in SaaS Pricing 42:50 Final Thoughts and Homework Assignment Resources Connect with Casey Connect with Todd Visit the show page Get to know BrainStorm Credits Show direction: Debra Wilson Show design: Kensie Smith Show manager: Jenna Mollinet