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On this episode of The WP Minute’s Agency Action podcast, Kurt Von Ahnen and Toby Cryns discuss the importance of taking time off as agency owners, setting boundaries with clients, and the necessity of effective communication. They explore the concept of emergencies in business, how to build a process-driven agency, and the health costs of burnout. It’s all about designing your agency around personal life goals and the value of unplugging to foster creativity and mental well-being. Chapters: 00:00 The Importance of Taking Time Off 03:10 Setting Boundaries with Clients 06:09 Communication and Client Expectations 08:59 Defining Emergencies in Business 12:07 Building a Process-Driven Agency 15:05 The Cost of Not Taking Time Off 18:00 Designing Your Agency Around Your Life 20:46 The Role of Ownership in Agency Success 24:10 The Myth of Waiting for Calm 27:09 Stress Testing Your Systems 30:01 The Health Costs of Overworking 32:57 Creating a Sustainable Work Environment 36:09 The Value of Unplugging 39:01 Final Thoughts on Agency Management