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👉🏻👉🏻The FASTEST way to get working as an adjuster: Beginners Guide to a Claims Adjuster Career https://www.adjustertv.com/start 👈🏻 👈🏻 Summary This conversation provides guidance on interviewing and resumes. The host introduces the sales technique acronym (S-A-L-E-S) as a framework for successful interviews. The acronym stands for Serve, Ask, Listen, Empathy, and Summarize. The host emphasizes the importance of dressing professionally, having an attitude of service, asking relevant questions, actively listening, showing empathy, and summarizing the conversation at the end. The host also provides tips for creating a resume, including keeping it simple, one page long, and focusing on relevant certifications and work experience. In this part of the conversation, Matt discusses the importance of military and law enforcement backgrounds in the independent insurance business. He also provides tips on creating a resume for the insurance industry and shares his own resume as an example. Matt then goes on to talk about the upcoming NACA conference, including the schedule of events and the importance of networking with different companies. He concludes by announcing that the next Claims Clinic will be held live from the conference. Takeaways The sales technique (S-A-L-E-S) can be used as a framework for successful interviews: Serve, Ask, Listen, Empathy, and Summarize. Dressing professionally and having an attitude of service are important for making a good impression in job interviews. Asking relevant questions and actively listening to the answers show genuine interest and help understand the needs of the interviewer. Showing empathy towards the needs and challenges of the company or team manager can make a positive impression. Summarizing the conversation at the end of the interview helps ensure understanding and shows attentiveness. When creating a resume, keep it simple, one page long, and focus on relevant certifications and work experience. Military and law enforcement backgrounds are highly valued in the independent insurance business. When creating a resume for the insurance industry, focus on relevant work experience and certifications. The NACA conference is a crucial event for networking with IA firms and other companies in the insurance industry. Take advantage of the opportunity to meet and learn from industry professionals at the conference. The next Claims Clinic will be held live from the NACA conference. Sound Bites "The easiest thing to do is the thing that you absolutely should do. And that's to spend most time listening." "Your main attitude when you first sit down, when you walk up to do a job interview is to have in your heart and in your mind an attitude of service." "Don't be like trying to jump in and like say all these extra things that you do and you know Sometimes people when they when they get nervous they like to talk a lot right and they feel like they have to fill every empty space with them saying something listen" "If you are a former military veteran, if you are law enforcement, first responder, those kinds of folks, a lot of companies will prioritize people with military law enforcement backgrounds." "Everything down here is not super important. Everything up here is very, very, very important." "NACA is a big deal. It's the first one of the year. It is the biggest one of the year. And it is the one where you get the most opportunities to interview with IA firms." Chapters 00:00 Introduction: Interviewing and Resumes 03:15 Serve with an Attitude of Value 06:03 Ask Relevant Questions and Listen Actively 07:52 Show Empathy and Understand the Needs 09:48 Summarize and Leave a Lasting Impression 16:05 Crafting an Effective Resume 31:44 Resume Tips for the Insurance Industry 38:23 The Importance of the NACA Conference for Networking 41:46 Researching Companies at the NACA Conference 52:47 Meeting and Learning from Industry Professionals at the NACA Conference 56:20 Live Claims Clinic from the NACA Conference Keywords interviewing, resumes, sales technique, serve, ask, listen, empathy, summarize, dress professionally, attitude of service, relevant questions, active listening, empathy, summarize, resume, certifications, work experience, insurance industry, military background, law enforcement background, resume tips, NACA conference, networking, Claims Clinic