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Join us for an insightful discussion with Kevin Livingston, Technical Service Manager at Mingledorff's, and Tony Spagnoli, Director of Testing and Education at NATE, as they delve into the significance of NATE certification in the HVAC industry. Learn about the various roles and responsibilities in technical service, the benefits of NATE certification for technicians and contractors, the training process, and how Mingledorff supports their contractors through continuous education. This webinar also covers new challenges and solutions in online and face-to-face training, the impact on technician confidence and job performance, and the industry's future with more young technicians entering the field. 00:00 Introduction 01:17 Meet Kevin Livingston: Role and Responsibilities 06:04 Mingledorff's Involvement with NATE Certification 07:41 Importance of NATE Certification in HVAC 09:42 Challenges and Solutions in NATE Testing 11:29 Online vs. In-Person Training 13:38 Technician Preparation and Feedback 18:10 Encouraging NATE Certification Among Distributors 19:33 Addressing the Skills Gap in HVAC 23:11 Q&A Session 28:09 Conclusion and Wrap-Up