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Overview of Quality Management

Quality is the ability of a product or service to meet customer needs. Quality Management is the policies, methods, and procedures used to ensure that goods and services are produced with appropriate levels of quality to meet customer needs. In this video we will cover an overview of Quality Management, introduce some of the quality management "guru's" including Edwards Deming & PDSA, Joseph Juran & Fitness for intended use, Philip Crosby & Zero Defects, and then we will highlight the Malcolm Baldridge National Quality Award & ISO 9000 Certification & Quality Standards. Content created from the Textbook "Operations Management, Sustainability and Supply Chain" 13th edition by Jay Heizer, Barry Render and Chuck Munson. Chapter 6 on Quality Management. At www.operationsuniversity.org you can get Free copies of this Slide Deck and other Chapter Outlines. Practice Problems & Homework Support (step by step guides how to complete the quantitative questions + MS Excel templates) are available for a small fee. For membership options on joining the Operations & Supply Chain University community and details on how to get exclusive perks & free products, click the link below:    / @operationsandsupplychain