ITIL 4 Practitioner: Service Desk | 1.2: The Purpose of the Service Desk скачать в хорошем качестве

ITIL 4 Practitioner: Service Desk | 1.2: The Purpose of the Service Desk

Introduction to the PeopleCert Accredited ITIL 4 Practitioner: Service Desk Certification. This accredited online, eLearning, self-paced course is taught by industry expert, David Cannon. If you work in the Service Desk or across ITIL Process areas, you will learn valuable information by taking the full PeopleCert and AXELOS Accredited ITIL 4 Practitioner: Service Desk Course & Exam.    • PeopleCert Accredited ITIL 4 Practitioner:...   This Certification is the most cost effective way to keep your ITIL 4 Certifications active. To enroll in the full version of ITIL 4 Practitioner: Service Desk course or Take your PeopleCert Axelos exam, please visit GogoTaining. Full ITIL 4 Service Desk Course: https://gogotraining.com/training/cou... Contact Us: https://gogotraining.com/contact SAVE $100: https://gogotraining.com/shop/?item=c... Included in Purchase: • Official Axelos e-book main guide for ITIL® 4 Service Desk • E-learning (Recorded Videos covering the entire syllabus) • Official Online Web Proctored PeopleCert / Axelos Exam Voucher Included • 12 months of access to e-learning • 12 months validity for Official PeopleCert online exam voucher • The GogoTraining ITIL® 4 Practitioner: Service Desk online e-learning self-paced course is approved by PeopleCert Axelos • ITIL® 4 Practitioner: Service Desk Training Material developed and Accredited by PeopleCert • You receive the Official Axelos PDFs of Sample Papers • Access to the trainer for any questions • Letter of Course Completion Course Description Welcome to GogoTraining's ITIL 4 Practitioner: Service Desk course. This eLearning course had been developed by GogoTraining using Official PeopleCert Training Materials (OTM) with PeopleCert’s permission. GogoTraining is a PeopleCert Authorized Training Organizations (ATO) and this course has been accredited by PeopleCert. The IT Service Desk is the communication center of the IT organization. It provides a single point of contact (SPOC) with IT for everyone who uses IT services, including employees, customers, and business partners. The Service Desk provides business support, as well as managing incidents and service requests and acting as a communication hub for users about all things IT. Some people call it the “face” of IT operations because it is the most visible point of communication and coordination between IT and its customers. The place that everyone turns to for help with IT incidents and service requests. IT Service desks take the traditional concept of technical help desks to a new level. Not only do they help users to fix issues, but they play a key role in learning about business needs and delivering and supporting IT services. If you currently work in or manage your service desk or want to gain the skills and knowledge required to be hired into a Service Desk organization, then this course is for you. In This Course You Will Learn: The ITIL 4 Practitioner: Service Desk practice module is for IT professionals who want to validate their skills and receive their Service Desk Certification. It focusses on service requests and incident resolution and covers the four dimensions of service management (organizations & people, information & technology, value streams & processes, partners & suppliers). By completing this course and gaining your ITIL 4 Practitioner: Service Desk Certification you will be able to: • Define the key concepts, principles, value and challenges of Service Desk • Capture demand for incident resolution and service requests • Establish and maintain communication channels and interfaces between the service provider and users • Enable effective, efficient, and convenient communications between the service provider and its users • Apply Service Desk metrics to improve performance • Measure, assess and develop the Service Desk practice capability in your organization by using the ITIL Maturity Model • Influence user and customer experience • Create successful service relationships Prerequisites In order to take this course, you must hold the ITIL 4 Foundation Certification or the ITIL 4 Managing Professional Transition Certification. In order to sit for the exam, you must complete this course and receive the official Letter of Attendance for this course. To talk to a GogoTraining Customer Service Representative, Contact Us - https://gogotraining.com/contact or Call Us at 877.546.4446 #ITILCertification, #ITIL4PracticeManager, #ITILELearning, #ITILCourses, #ITILExams, #PeopleCertITILServiceDesk, #PeopleCert, #AXELOS, #ITIL4