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What happens when a once-thriving company culture starts to slip? Chief People Officer Steve Blair knows firsthand what it takes to rebuild trust, re-engage employees, and restore a sense of ownership in fast-growing organizations. In this episode, Steve joins host Alan Bennett to talk about: ✅ The real cost of culture drift and disengagement ✅ Why employee surveys—when done right—can be the most powerful trust-building tool in your organization ✅ How to identify culture creators, keepers, and consumers (and what to do when the ratio gets out of balance) ✅ How vulnerability and consistency are the two key ingredients of authentic leadership Whether you’re leading a team of 10 or 100, this episode offers a clear path to creating a culture where people want to stay, contribute, and grow. 👉 Ready to build a team that runs with you, not just for you? Visit https://www.trustbuiltsolutions.com/ to learn more about building systems and teams that scale through trust. ⏱️ Chapters 02:00 – Rebuilding Culture After It’s Been Lost 03:30 – The Real Cost of Turnover and Disengagement 06:00 – How Growth Changes Culture (and How to Keep It Healthy) 08:00 – Culture Creators, Keepers, and Consumers 11:00 – How to Spot and Support Culture Keepers 13:00 – The Simple Framework to Measure Engagement and Trust 14:00 – W.A.L.A. Method: Wonder, Ask, Listen, Act 18:00 – The Flywheel That Builds Organizational Trust 20:00 – What Trust Really Means: Consistency + Vulnerability 22:00 – Creating Safe Feedback Loops That Build Engagement 25:00 – The Role of Recognition and Care in Employee Growth 30:00 – Giving Feedback That Builds Instead of Breaks 34:00 – The Power of “Buy-In Based” Feedback 38:00 – Coaching the What vs. the How 40:00 – Using Assessments Responsibly to Strengthen Teams 44:00 – Steve’s Top 3 Books on Leadership and Growth --- Connect with Steve 💻 / blairsteve 🌐 https://www.fulcrumcollective.com/