Döhler: Transformative Impact of SAP Business AI & Joule across Sales and Service скачать в хорошем качестве

Döhler: Transformative Impact of SAP Business AI & Joule across Sales and Service

Join Nina Springstubbe (SAP) for a customer-led conversation with Michelle Emmerich (Döhler) and Rasim Özkan (Solvia) on the transformative impact of SAP Business AI & Joule across sales and service at Döhler. In this product inspiration video, you’ll learn why SAP Business AI matters for Döhler’s CX strategy, which AI capabilities they’ve implemented, and the business value they’re seeing. You’ll also get an exclusive demo of Joule in SAP Sales Cloud Version 2, including account details and KPIs, account challenges and synopsis, related opportunities, and AI-driven talking points. Chapters 00:00 - Introduction 00:23 - Why is SAP Business AI relevant for Döhler in the CX space? 01:48 - What specific AI features have been implemented at Döhler? 02:18 - What the business value of Business AI at Döhler? 03:48 - What’s your advice to other companies? 05:25 - Start of the Demo 05:39 - Demo: Joule in SAP Sales Cloud Version 2 05:52 - Demo: Joule - Show account details and KPIs 06:16 - Demo: Joule - Show current account challenges and Account Synopsis 06:46 - Demo: Joule - List related opportunities 07:03 - Demo: Joule - Suggest talking points for a lead 07:42 - Demo: Joule - Update opportunity and open details 08:24 - Summary: Intelligent CX from SAP Get ready and experience Intelligent CX from SAP: https://sap.to/6051Czdm5 Explore SAP Sales Cloud Version 2: https://sap.to/6052Czdmg Join our SAP Community for SAP Sales and Service Cloud: https://sap.to/6053Czdm9