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When Policies Replace Contracts, Customers Pay

The truth about audits is that many audit teams aren’t deep experts any more. They’re efficient machines that run on templates, throw jargon around, and rely on you to prove them wrong. In this episode we welcome back Matt Giuliano, Senior Delivery Director at Palisade Compliance, who has been on both sides of audits – previously building programs for vendors and now defending customers. Matt reveals how audits are conducted at large technology vendors. Craig and Matt discuss how vague policies can play havoc with your budget, why the shift to cloud doesn’t end audits – it just converts them into surprise bills, and why you should always know more about your data than the vendor does. While perfection isn’t realistic when you manage 100+ technology vendors, you can build a strategy that fulfills reporting on your terms, anchors conversations to the negotiated language in your contracts, and prompts you to gather your own usage evidence.