Scaling Digital Onboarding: Lessons from Zendesk & Bill | EverAfter Webinar скачать в хорошем качестве

Scaling Digital Onboarding: Lessons from Zendesk & Bill | EverAfter Webinar

Building a digital onboarding program that drives real growth isn’t just about getting customers started—it’s about creating a journey that adapts to their needs, engages them meaningfully, and turns them into lifelong advocates. Join us for this exclusive webinar with Doug Norton (Bill) and Tara Myles ( ‪@zendesk‬ ) as they share their field-tested strategies and real-world insights for scaling onboarding across diverse customer segments. 00:08 - 02:00 → Introduction & Welcome 02:00 - 05:00 → What is EverAfter? 05:00 - 09:30 → The Best Onboarding Experiences in the Real World 09:30 - 12:00 → Have We Cracked the Code of Digital Onboarding? 12:00 - 17:00 → What Do Modern Customers Expect from Onboarding? 17:00 - 21:00 → The Power of ‘Choose Your Own Adventure’ in Onboarding 21:00 - 26:00 → Challenges in Digitizing Onboarding 26:00 - 30:00 → Best Practices for Collecting Customer Goals & Outcomes 30:00 - 35:00 → Tools and Techniques for Effective Digital Onboarding 35:00 - 38:00 → Quick Wins: How to Start Tomorrow 38:00 - 42:00 → Q&A and Final Takeaways