Why Customer Service Is Your Real Business Strategy | Uber Eats Breakdown скачать в хорошем качестве

Why Customer Service Is Your Real Business Strategy | Uber Eats Breakdown

Uber Eats lost me. Not the app. Not the convenience. Not the food. The customer service response. And this is the part many founders never want to discuss. It's easier to talk about growth and “getting the back” than it is to talk about elevating standards and meeting expectations. After all, brand is about expectation before it's about anything else. Customer service is not support. It is not a department you stick in the back. It is important to any business that values its clients and customers. When something goes wrong — and something always goes wrong — the question is simple: who owns it? I truly believe that business is won and lost in the moment a mistake is made. What I experienced with Uber eats was not a delivery problem. It was a systems problem. A leadership problem. A hiring problem disguised as someone else's problem. What happens on the front line is often a direct reflection of what the middle didn't communicate and what the top is not caring about. Founders say they care about brand equity. Fine. Brand equity lives in the handoff. This is not about Uber Eats. This is about what happens when balls, or rather bags are dropped in the wrong location if they're dropped it all. Did you catch that? If you are building something and you think customer service is secondary, it is not. It is the business strategy. Are you a founder or leader ready to work differently to achieve your revenue, brand and business goals? Meet me here: http://bit.ly/biosdm #UberEats #CustomerService #BusinessStrategy #Entrepreneurship #FounderLife #Operations #StartupScale #BrandStrategy #CustomerRetention #Leadership Want to create live streams like this? Check out StreamYard: https://streamyard.com/pal/d/56765868...