How to Gain User Feedback in The Easiest Way Possible скачать в хорошем качестве

How to Gain User Feedback in The Easiest Way Possible

Your product team tirelessly searches for customer problems to solve using time-consuming and resource-intensive methods. But what if I tell you that somewhere nearby, a customer support agent is sitting on a pile of shiny free-of-charge insights? In this video, we'll learn how to draw fresh ideas from customer support. Please like, subscribe, and hit the bell button if you find this video useful. • 8 Practical Ways to Simplify Your User Interface –    • 8 Practical Ways to Simplify Your User Int...   • Need User Feedback for Better UX? Customer Support Can Help – https://www.eleken.co/blog-posts/ux-c... • Why User Feedback Is Important: Proofs It Works and Methods to Collect It – https://www.eleken.co/blog-posts/why-... • How to Give a Good Design Feedback? 10 Tips to Master the Art of Feedback – https://www.eleken.co/blog-posts/how-... Check out Instagram for loads of Information on SaaS business:   / elekenagency   Check out Eleken's blog, where we share out product design wisdom: https://www.eleken.co/blog/main And make sure you're subscribed to stay updated with my latest videos. Contact Us • Website: https://www.eleken.co/ • Instagram:   / elekenagency   • Facebook:   / eleken.agency   • LinkedIn:   / eleken   #userfeedbacksaas #userfeedbackux #productdesign #userfeedbackproducts #productmanagement #saas #saasproducts 00:00 – Intro 00:35 – So why don't we just draw insights from customer support? 01:45 – Talk to support officers 02:26 – How to detect a problem in a haystack of user feedback 04:34 – How to turn qualitative comments into quantitative data 05:07 – How to be proactive with users’ requests