Why Your Call Centre Is Killing Your Close Rates (and How to Fix It Fast!) скачать в хорошем качестве

Why Your Call Centre Is Killing Your Close Rates (and How to Fix It Fast!)

If your sales team struggles with low close rates, the problem might not be in the house - it starts before you ever arrive. In this episode, we break down why your intake or call center team is actually your first line of sales, not admin, and how training, mindset, and data tracking can transform your close rates and ROI. Learn how to turn your call centre from a cost centre into a profit engine, with actionable strategies you can implement immediately to boost show rates and conversion rates. 00:00 – The real reason you’re losing deals 00:35 – Why your sales problem starts before the house visit 01:15 – How intake teams impact close rates 02:10 – The three critical elements of a winning intake call 03:00 – Treating your intake team like salespeople, not admins 04:00 – Creating a call flow that converts 05:00 – Role-playing and handling objections effectively 06:00 – Tracking data and performance metrics 07:10 – Turning your call centre into a profit centre 08:20 – Final thoughts & how we can help 👉 If you found this video useful, don't forget to subscribe for weekly insights and tips on scaling your home improvement company. Find out more: https://www.elevatemarketinggroup.co.uk/