Designing a World-Class Service Desk: A Practical Guide for IT Leaders скачать в хорошем качестве

Designing a World-Class Service Desk: A Practical Guide for IT Leaders

Have you ever wondered what separates a good service desk from a great one? In this video, learn how standardizing the service desk and shifting resolution left can turn user complaints into compliments while improving IT performance and operational efficiency. We break down the four key phases of the service desk lifecycle, from first contact to ticket closure, and share practical best practices to reduce wait times, improve self-service, and deliver consistent IT support. Backed by decades of experience, Info-Tech Research Group provides proven guidance to help your organization build a service desk users trust. Learn more about standardizing your service desk: https://www.infotech.com/research/ss/... Subscribe for more like this. #servicedesk #research #learning #businessinnovation #informationtechnology #operations Links: https://www.infotech.com/research/ss/... Info-Tech: https://www.infotech.com/?utm_source=... LinkedIn:   / info-tech-research-group