What to Do with Your NPS Score | Feefo Masterclass ft. Discount Coffee скачать в хорошем качестве

What to Do with Your NPS Score | Feefo Masterclass ft. Discount Coffee

A Net Promoter Score (NPS) is just a number until you take action. In this clip from our third Masterclass, Zac Chiswell from @discountcoffeeuk breaks down exactly how to handle different customer segments to drive real business change. In this video, you’ll discover: Activating Promoters (9-10): How to turn your happiest customers into a marketing engine through loyalty schemes and user-generated content. The "Passive" Risk (7-8): Why these satisfied but uncommitted customers keep business owners up at night and how to stop them from switching to cheaper competitors. Managing Detractors (0-6): Treating low scores like an "emergency" to prevent PR disasters and turn negative experiences into customer service wins. Zac's 3 Key Takeaways: Why you should never separate NPS from reviews, how to dig into the 'why', and the importance of acting on your data to see real results. Watch the full session here:    • How to Measure Customer Sentiment | Feefo ...   About Feefo: Feefo is a leading provider of purchaser-verified reviews, helping brands build trust and improve customer experience through authentic feedback. Follow us for more insights: 🌍 Website: https://www.feefo.com 🔗 LinkedIn:   / feefo   #NPS #CustomerSuccess #NetPromoterScore #CustomerRetention #Feefo #BusinessStrategy #CustomerExperience #ROI