AI vs Salespeople in Automotive Retail | Why Human Sales Still Matter with Todd Edwards скачать в хорошем качестве

AI vs Salespeople in Automotive Retail | Why Human Sales Still Matter with Todd Edwards

🚗 AI, Automotive Retail & the Future of Sales | Why Human Salespeople Still Matter with Todd Edwards In this episode of The Transfer, host Carolyn Butler sits down with Todd Edwards, leader of Edwards Auto Group, to discuss how AI, technology, and changing customer expectations are impacting modern automotive dealerships — and why human salespeople still play a critical role. Todd shares real-world lessons from leading a seven-store, family-owned dealership group through economic shifts, rising interest rates, and early AI adoption. From failed implementations to practical wins, this conversation offers an honest look at where technology helps, where it hurts, and how dealers can strike the right balance. ✔️ What we touch on: Why Todd isn’t convinced AI will replace car salespeople Where AI works best in dealerships, and where it fails Lessons learned from AI tools that disrupted customer experience and sales Balancing technology efficiency with trust and human interaction Inventory challenges, interest rates, and operational pressure today How service departments, technicians, and culture impact customer satisfaction The future of hybrid car buying and customer-first purchase options 📌 This episode offers practical insight from the front lines great for dealership owners, general managers, or automotive leaders navigating AI, technology and operational change. 🔗 Learn more about Edwards Auto Group: https://www.edwardsautogroup.com/ 👉 Subscribe to The Transfer for conversations on business transformation, leadership, technology and innovation: /@thetransfer_authenticintel #AutomotiveRetail #AIinAutomotive #DealershipLeadership #CustomerExperience #CarSales #EdwardsAutomotive #TheTransfer