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Kilmann Organizational Conflict Instrument

Dr. Ralph Kilmann’s summarizes his latest assessment tool: The Kilmann Organizational Conflict Instrument. This new instrument has been designed to identify an organization’s systems and processes that are significantly undermining—hence, misdirecting—members’ use of those five conflict modes, so the most troublesome “systems conflicts” can then be transformed to actively support the effective use of all five conflict modes in the workplace. In essence, the Kilmann Organizational Conflict Instrument fully appreciates that an organization’s systems and processes affect at least 80% of how conflict is addressed and resolved in the workplace, while individual preferences for using certain conflict modes affect, at most, about 20% of behavior and results.