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Supply chain management is the process of delivering a product from raw material to the consumer. A positive or negative impact on the supply chain resounds throughout the business. Supply-chain management has been defined as the "design, planning, execution, control, and monitoring of supply-chain activities with the objective of creating net value, building a competitive infrastructure, leveraging worldwide logistics, synchronizing supply with demand and measuring performance globally". This video is an introduction to the various aspects, however for a better understanding please check out the links from the "Additional reading" section and continue on your learning journey. Note: Videos have been made with international students in mind, as such if your finding the speed of speech slow, please increase playback speed to 1.25 in YouTube. I hope the video takes you beyond the definition & helps to make the learning process a little more tangible. –––––––––––––––––––––––––––––––––––––––––––––––––– Video Content 0:00 - Introduction 0:14 - Starting with 3 Key Processes of Supply Chain Management What is Business Process? What is Customer Relationship Management? What is Customer Service Management? Additional Processes of Supply Chain Management 1:05 - What is Demand Management? 1:20 - What is Order Fulfilment? Order Fulfilment Example 2:15 - What is Manufacturing Flow Management? 2:32 - What is Supplier Relationship Management? 2:45 - What is Product Development & Commercialisation? 3:05 - What is Return Management? Return Management Fulfilment Example (Ecosa Mattress) –––––––––––––––––––––––––––––––––––––––––––––––––– Came across a great saying: You only have to do a very few things right in your life so long as you don't do too many things wrong. Warren Buffett. –––––––––––––––––––––––––––––––––––––––––––––––––– Additional Reading: Supply chain management https://en.wikipedia.org/wiki/Supply_... What is supply chain management (Guide to SCM) https://www.anaplan.com/blog/what-is-... Eight Key Business Processes for a Seamless Supply Chain Management https://www.k3syspro.com/advice-centr... How a Well-Managed CRM Becomes a Supply Chain Manager’s Key to Success https://commence.com/blog/2020/12/13/... The Role of Customer Service in Improving Supply Chain Management https://www.sdcexec.com/professional-... How Demand Planning Can Improve the Supply Chain https://www.michiganstateuniversityon... What is Order Fulfillment? Processes, Strategies and More https://www.selecthub.com/warehouse-m... The Manufacturing Flow Management Process https://www.emerald.com/insight/conte... How Does Supply Chain Management Affect Manufacturing Companies? https://smallbusiness.chron.com/suppl... Supplier Relationship Management https://www.cips.org/knowledge/procur... The Returns Management Process: How to Make the Most Out of Returns and Exchanges https://optimoroute.com/returns-manag... –––––––––––––––––––––––––––––––––––––––––––––––––– School of Learning Arnav Dutta / arnav-dutta-a2020a44