Call Center Software Comparison: NICE CXone, Genesys, Five9, Zoom, Dialpad, and RingCentral скачать в хорошем качестве

Call Center Software Comparison: NICE CXone, Genesys, Five9, Zoom, Dialpad, and RingCentral

Your company has a call center, and it's time to shop for new call center software. You've heard of the big names out there, like NICE CXone, Genesyss, Five9, Zoom, Dialpad, and RingCentral. But what's the biggest differences between these vendors? In this video, I cover the similarities and differences of all these vendors.   Which contact center software vendors should your company quote? Ask me today. AskMike@AeroComInc.com 714.593.0011 Video Chapters 00:00 Biggest difference between these vendors? 02:07 Two Categories: Pure CCaaS & All-In-One 03:38 Similarities: 1. Omni-Channel 04:09 Similarities: 2. Analytics 04:30 Similarities: 3. Customer Sentiment 4:48 Similarities: 4. AI 05:02 Similarities: 5. CRM Integration 05:16 Similarities: 6. Dialers 05:25 Differences: NICE CXone, Genesys, Five9 11:52 Differences: Zoom Phone, Dialpad, RingCentral 14:13 Which contact center software should your firm quote? ----------------------------------------------------------------------------------------- About me (Mike) & AeroCom: My name is Mike Smith, and I founded AeroCom, Inc. in 2003. Since then, AeroCom has grown to become one of the largest and longest-standing business telecom and cloud sales partners in the U.S. I've helped thousands of IT departments make better technology decisions in a fraction of the time, and I'm excited to do the same for your organization. Services: Technology design and optimization Vendor selection Areas of Expertise: Cloud Phone Systems Cloud Call/Contact Center Software Cloud Infrastructure & Storage Cybersecurity as a Service SD-WAN and SASE Business Internet Access Contact me today for my recommendations on the technology your company needs: (714) 593-0011 or AskMike@aerocominc.com Visit us at: http://www.aerocominc.com ----------------------------------------------------------------------------------------- CONNECT WITH US: LinkedIn:   / aerocom   Spiceworks: https://community.spiceworks.com/page...