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Lean Principles Don't Work Without This

In this episode, Michael is joined by Joel Hilchey, an engineer turned training and development expert, to explore the realities of leadership for accidental managers. Hilchey discusses his book The Six and a Half Habits of Highly Defective Bosses, a guide that uncovers the challenges leaders face when transitioning from high performing individual contributors to effective team managers. Joel highlights the importance of managing both tasks and people. He explains that great leaders must balance short term project priorities with long term strategy, while also attending to immediate team dynamics and the larger arc of each team member’s career development. Through personal stories, including one involving a former assistant, Joel illustrates how managers can better understand the aspirations of their teams and create meaningful support structures. Transforming a Toxic Healthcare Work Environment Michael shares a powerful real world example from his leadership journey in healthcare. He describes stepping into a clinic plagued with an 86 percent annual turnover rate and transforming it into a stable environment with only six percent turnover within a year. His approach included listening closely to the team, removing unnecessary obstacles, and making small but consistent improvements. Joel points out that this reflects research showing employees most often leave because of their relationship with management, not their peers. He emphasizes the concept of “de hassling” employees as a critical leadership practice that empowers people to do their best work. Lean Principles vs. Real Worker Efficiency Michael also reflects on Lean methodologies through a humorous and insightful hospital anecdote. A seasoned nurse, repeatedly told to move her equipment cart, finally threatened to use her access to needles if the relocation happened again. The directive immediately stopped. This moment illustrates that while Lean principles aim to streamline systems, leaders must recognize times when established worker routines already support peak efficiency. Forcing change without understanding context can undermine performance rather than improve it. Leadership Principles for High Performing Teams In their discussion of leadership essentials, Hilchey and Michael emphasize the importance of nurturing high performers instead of burning them out or discouraging them. They highlight the role of managers in understanding what their teams need to excel and the power of frequent, authentic recognition. Joel shares insights from The Six and a Half Habits of Highly Defective Bosses, urging leaders to take responsibility when mistakes occur, focus on solutions rather than blame, and cultivate environments where people can thrive. These principles, he explains, are foundational for building motivated and resilient teams. https://JoelHilchey.com