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In this episode of Your Practice Ain’t Perfect, we’re talking about Simple Influences for Team Morale. Joe Mull, M.Ed is a practice manager leadership trainer and keynote speaker who works with healthcare organizations that want their practice leaders to engage, inspire, and succeed. As an expert in employee engagement and healthcare leadership development, Joe gives physicians and managers the skills and tools they need to engineer teams that work hard, get along, and wow patients. After more than a decade in healthcare, Joe knows that when leaders develop skills related to leadership, communication, and teambuilding, they can stop putting fires out every day and prevent them from sparking in the first place. Bring Joe in to keynote your conference, design and facilitate a retreat, or beef up your practice leader training. For more info or to book Joe now visit www.joemull.com. "Morale is one of those things that many leaders feel called to influence yet few know exactly how to affect. Morale is the confidence and enthusiasm of a group, the mental and emotional condition of your team. In a phrase, it’s the collective psychological well-being of those you supervise. And it’s important. Really, really important. That’s why, in this episode of Your Practice Ain’t Perfect, I’m sharing Simple Influences for Team Morale. Don’t go anywhere… Morale is a by-product of many, many factors: organizational culture, institutional support, the belief that my work matters, my relationships with my teammates and my bosses; the list is long and complicated. There’s no one tweak that can improve morale over the long-haul. That said, there are some things leaders can do, day in and day out, to turn the dial on morale in workplaces. I want to share 5 that I’ve found to be most impactful. First: Make employees laugh. Have you ever noticed that the overwhelming majority of videos that go viral on Facebook or YouTube are clips that make us laugh? Laughter is food for our souls. It’s restorative. Leaders who find the fun at work and can laugh with, not at, their teams, make a deposit into the piggy bank of morale every single day. So tell bad jokes, and play games, and do whatever it takes to produce smiles and laughter at work. Second: Tell stories of difference making. Connect the dots between the mundane tasks and responsibilities of someone’s job and how that makes a difference to others. Be hyper-specific and do it often because difference making is the most powerful drug in the workplace. It inoculates us against the demands of our work while boosting our resilience in the face of stress and change. Make sure your employees know they matter and know WHY they matter. Third: Be positive. You know, there’s an old saying that, “If you think you can or you think you can’t, either way, you’ll be right.” Whether you think the workday is a brutal slog or stimulating and compelling, you’ll be right. When what you say, how you carry yourself, and the energy you put into the workplace is constantly positive, it impacts morale. Employees are drawn to leaders who see the glass as half full. So be positive, and share that positivity out loud when you can. Fourth: Solicit ideas, opinions, and challenges. Most leaders are really good at telling. At sharing info. At directing, updating, informing, you get the idea. But many forget how important it is to mine employees for their ideas, their opinions, and to draw out and understand their challenges. Ask employees, every chance you get, for their ideas, opinions, and challenges because it gives them a voice in their workplace, and that influence is a fundamental component of keeping morale high. Finally: Remove toxic personnel. If morale is low on your team, ask yourself this question. Is there one person on the team whose removal would instantly transform the atmosphere of the workplace? If so, you may have a toxic disrupter on your team. These are often actively disengaged employees who create and thrive on drama. Sometimes the biggest fix for morale is removing those who are doing harm, or as I’m fond of saying in my keynotes and workshops, pulling the weeds. Now it’s your turn. What have been your most effective methods for influencing team morale? Tell me in the comments box below and please, if you found this video helpful, share it on your Facebook or LinkedIn page. Thanks for watching, I’ll see you next time." Joe Mull- Speaker, Author, Trainer www.joemull.com Twitter:@joemull77