Dealing With Rudeness and Non-Contributors: The CALL Framework скачать в хорошем качестве

Dealing With Rudeness and Non-Contributors: The CALL Framework

Someone on your team is rude, not pulling their weight, or both—and everyone else is picking up the slack. Learn the CALL framework: four practical steps for addressing rudeness and lack of contribution, knowing when to exit someone, and preventing these problems from developing in the first place. This framework has helped leadership teams in organisations across the UK set standards that actually stick. Timestamps: 0:00 - Introduction: The problem with tolerating poor behaviour 0:42 - Why rudeness and non-contribution destroy teams 2:48 - The CALL Framework: C - Clarify Expectations 4:28 - A - Address Immediately 6:05 - L - Link to Consequences 7:33 - L - Listen (But Don't Accept Excuses) 09:30 - When to let someone go (and what happens after) 12:42 - 3 mistakes that make the problem worse 14:28 - Next steps Resources mentioned CALL Framework Toolkit (expectation-setting templates, PIP frameworks, exit conversation scripts): https://clairesalerno.co.uk About Claire Salerno: Claire is a leadership development consultant specialising in difficult conversations training, performance management, and team development. She works with sports organisations, charities, and corporate clients, helping managers set and maintain professional standards. Connect: https://clairesalerno.co.uk Keywords: performance management, workplace rudeness, non-contributors, team management, difficult employees, leadership skills, CALL framework, poor performance, professional behaviour, management training.