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Tune in to our latest podcast where we create some serious FOMO over the upcoming Housing Community Summit conference in Liverpool this September. Join our host, Alex Gibson, content, production and engagement manager at CIH as she leads the discussion on the hot topics for the event, what sessions are not to miss and why you should give yourself the permission to attend! Our podcast guests were: Akshita Lakhiwal, net zero engagement officer, TPAS Cymru Crystal Hicks, president of Women in Social Housing (WISH) and director, Crisis Neil Goodrich, head of customer improvement, SNG For more information on booking visit the CIH website (https://www.cih.org/events/the-housin...) where you’ll find all contact details and booking links. CIH members can attend Housing in Practice for free, or tickets are available for Housing in Focus. In this podcast we mentioned the following sessions (dates and times current as of publication, check the programme for latest details): 🏠 There’s no net zero without tenant engagement: Housing in Practice – Theatre 4, 10.55am day two 🏠 Lived-experience homelessness: reflections on temporary accommodation and support systems: Housing in Practice – Theatre 1, 4.50pm day one 🏠 Is our data lying to us?: Housing in Practice – Theatre 3, 3.00pm day one 🏠 Service charges - getting them right, making them fair: Housing in Practice – Theatre 2, 10.55am day two 🏠 How do we fund the future of social housing?: Housing in Focus, 2.45pm day one 🏠 Policy update: Decent Homes Standard: Housing in Focus, 9.10am day one 🏠 The Roundtable: The power of tenant satisfaction: Housing in Focus, 2.35pm day one 🏠 Stigma and inequalities: a call for accountability: Housing in Focus, 1.05pm day one 🏠 Temporary accommodation: the toll on children: Housing in Focus, 2.45pm day one 🏠 In conversation with Revd Dr Guli Francis-Dehqani: Housing in Focus, 3.25pm day one 🏠 From reactive to predictive: AI's role in the future of tenant engagement: Housing in Practice – Theatre 3, 10.10am day one 🏠 Top Tips for procuring with purpose to reduce environmental impact: Housing in Practice – Theatre 4, 10.10am day one 🏠 How to talk about homes: Housing in Practice – Theatre 1, 12.45pm day two 🏠 The role of asset management within regulation: the safety and quality standard: Housing in Practice – Theatre 1, 12.00pm day one 🏠 Moving from standard data to smarter data: Housing in Practice – Theatre 3, 10.55am day two 🏠 Positive housing pathways for new migrants: Housing in Practice – Theatre 2, 10.00am day two 🏠 Handling complaints - it's more than just a process: Housing in Practice – Theatre 2, 10.10am day one 🏠 Strengthening communities: how the housing sector can effectively address poverty: Housing in Practice – Theatre 4, 12.55pm day one