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Leadership: A natural or learned trait?

ccording to consultant Shawn McVey, MA, MSW a veterinary clinic is a "hypothetical church"—the perfect setting for a cult of personality. But what if you as a practice leader don't have an easy charisma? McVey says, though there are some innate qualities that point to leadership, others may be learned. He notes that while "doctors are trained to be the answer to everything," that training may not go beyond medicine to areas of business and interpersonal skills. Listen as McVey explains the importance of emotional intelligence and describes the difference between leadership and management.