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Oisín Rogers, co-founder of The Devonshire, shares the remarkable story of transforming a pub into an iconic London institution. From 1% daily improvements to creating unforgettable guest experiences, Oisín reveals the secret sauce behind timeless hospitality. With a unique mix of chaos, order, and perfection, Oisín, Charlie Carroll (Flat Iron), and Ashley Palmer-Walters (The Fat Duck) are redefining what it means to run a modern pub. This episode is packed with actionable insights on creativity, customer experience, and why storytelling is the currency of pubs. 🍺✨ =============== 🍴 ON THE MENU =============== 🛠️ The Power of 1% Improvements: Why tiny tweaks compound into huge results 🎭 Hospitality as Storytelling: The emotional impact of creating a timeless brand 🚦 Navigating Chaos vs. Perfection: How a trio of founders with opposing strengths thrives 🥂 The Medicine Cabinet Philosophy: Small gestures that transform customer complaints 🕰️ Timeless Over Trendy: Building a brand immune to fleeting fads 💡 Empowering Staff: Why trusting your team fuels creativity and consistency Don't miss this value-packed episode! 🎙️ Ready to make waves? 🌊 Tap play now. ============================================== ♨️Still bloody HUNGRY? Course ya are. Each week I spend 15 hours writing my newsletter. It'll take you 5 mins to read. Full of wisdom from the biggest names in food and drink. Subscribe here - https://hungryfeast.beehiiv.com/🍲 ============================================== 🌟 HUNGRY's Absolutely Bloody Marvellous Sponsors🌟 ============================================== A massive shoutout to our incredible sponsors who make HUNGRY possible: ►Big Fish: (https://bigfish.co.uk/) ►North Star: (www.northstarbc.co.uk) 🤝 Let's Connect! ►Let's link-up here ( / daniel-pope ) ►Stalk me here ( / _hungry.pod ) CHAPTERS: Here is the updated list with timecodes moved to the beginning of each line: [00:00] Intro [2:37] What Oisin Has Learned Running the Best Pub in London [5:19] The Power of Small Improvements Around the Edges [13:40] Ego as Both Superpower and Enemy [15:00] Why the Devonshire Takes Reservations Only 3 Weeks in Advance [17:20] Managing Expectations in a Social Media World [20:43] The Difference Between Service and Hospitality [24:41] Creating Memories, Not Just Selling Products [28:49] The Importance of Trustworthy Staff [31:20] Why Doesn't the Devonshire Sell Shots? [32:33] How the Devonshire Stays Popular and Not Trendy [45:00] How the Devonshire follows the Peak-End Rule [59:04] The Green Room's Soho Inspiration: The Colony Room Club [1:00:00] The Devonshire's Green Room: An “Afterthought” Turned Art Haven [1:07:59] A Collection of Stories: The Art and the Artists