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CX Forums was created to bring new content and fresh ideas to the CX community. Our goal is to help advance the CX profession while connecting professionals from diverse industries and disciplines. To meet this goal, we feature CX professionals who have “been there and done that,” to share their experiences, practical tips and ideas at our online and local events. At the same time, we strive to create a community where CX professionals can connect, learn and get inspired. With our free weekly online show, Connext Live!, and our In-Person CX Forums Executive Summits (returning in 2021), CX Forums has you covered. If you enjoyed this recording, be sure to join us each Wednesday at 1:30 PM ET for video networking with CX/UX professionals around the world. More info and registration for upcoming weekly shows can be found on our website: cxforums.org