How to Open a Cisco Licensing Support Case скачать в хорошем качестве

How to Open a Cisco Licensing Support Case

In this video I will talk about my preferred way to open a Cisco licensing support cases and the details you should include to get the case resolved as quickly as possible. Start here: https://globalcontacts.cloudapps.cisc... Need Smart Licensing / Smart Account help?    / @ciscosmartsoftwarelicensin6065   **The Body of the Email mentioned in the video** Dear Valued Customer, We apologize, but we are unable to process your request : 'teasfa' because we could not locate a valid Cisco.com ID in the body of your e-mail. Please note if you put any additional characters directly after your complete valid Cisco.com ID (i.e. a “.”) it will cause this type of failure. Please re-submit your request to licensing@cisco.com but please include your Cisco.com ID in the body of the e-mail and in this format: Cisco.com ID: #### If case creation fails although you have provided your ID in the right format, please try our Virtual Chat Assistant. It should be used to interactively provide answers to your questions for both PAK based licenses and Smart Licenses or provides access to support. Depending on the licensing model for your product, Self-service is also available on Cisco Software Central. Traditional Licensing Go to the License Registration Portal to either generate, resend, or re-host your existing PAK-based licenses. Under “Manage”, go to “Devices”, then “Add Device” (if not already added) Select the device, then “Actions” and select the required function. Smart Software Licensing Go to Smart Software Manager to track and manage your Smart Licenses. Under “License Conversion”, you can convert PAK-based licenses to Smart Licenses (if applicable) Smart Accounts Go to the “Administration” section of Cisco Software Central to manage existing Smart Accounts or to request a new one. Go to Request Access to an Existing Smart Account for getting access to your company’s account. Training and documentation are available here. Enterprise License Agreements (ELA) Go to the ELA Workspace to manage licenses from ELA. Other self-serve licensing functions are available. Please go to our Help page for how-to videos and other resources. For urgent requests, please contact us by phone. To update your case, either send attachments or updates to attach@cisco.com and include the case number in the Subject line of your email. Please do not include licensing@cisco.com in your email with the engineer. Sincerely, Technical Assistance Center Cisco #cisco