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APP DESCRIPTION: OmniPlay is a SaaS omnichannel customer support platform that integrates multiple communication channels (WhatsApp, Email, etc.) into a single interface for businesses. SCOPE USAGE JUSTIFICATION: 1. Gmail Allow businesses to connect their Gmail accounts as a support channel Receive customer emails and convert them into support tickets Reply to emails directly from the platform We use IMAP/SMTP with OAuth2 (XOAUTH2) for secure access This restricted scope is required because we use IMAP protocol, not Gmail REST API 2. Google Calendar: Sync company calendar with our scheduling system Check availability for client appointments Automatically create scheduling events USER FLOW: 1. User (business admin) accesses OmniPlay settings 2. Clicks "Connect Gmail" or "Connect Google Calendar" 3. Is redirected to Google consent screen 4. After authorization, tokens are stored encrypted 5. Emails/events are synced automatically SECURITY MEASURES: Tokens stored with AES-256 encryption Refresh tokens renewed automatically Users can disconnect at any time Data is never shared with third parties